How Customer Onboarding Leads To Customer Success & Retention | Richard Convery

Update: 2024-06-04

Description

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #229 we welcomed Richard Convery, Founder & CEO of Ascendr based near London, England.

Richard is an expert in effective SaaS customer onboarding, a customer success advocate and one of our leading strategic partners here at CXChronicles.

In this episode, Richard and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.

**Episode #229 Highlight Reel:**

1. Why spending time in various companies/industries gives you a slight edge
2. Entrepreneurs live in a lonely world, it takes years to build & scale companies
3. How customer onboarding resembles joining a new gym
4. Great CX is strategically mapped out, designed & engineered from the first touch
5. Always put yourself in your customers shoes, listen for the good, bad & ugly

Huge thanks to Richard for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.

Click here to learn more about Richard Convery

Click here to learn more about Ascendr

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